FAQ
What is the cost of the Lunch Cashier System?
What are the Hardware Specs required to run the Lunch Cashier System?
How long does it take to get going?
How does your Technical Support work?
Does the Lunch Cashier System tie in with our Student Information System?
Are you SIF (Schools Interoperability Framework) certified?
Do you have software that allows parents to check on their lunch balances?
Do you provide training?
Does your software include Free & Reduced Processing?
Does your software have a way for parents to pay 'online'?
Do you have any schools in my area using the software?
How much do updates cost?
I want to log into my Web-Email on-line family account but I don't have my Family ID and Password. Where do I get this information from?
What happens during on-site training?
My equipment doesn't work, what do I do?
Question: What is the cost of the Lunch Cashier System?
Answer: This varies by the number of buildings, Point of Sale stations, and the capabilities you are looking for the system to perform. Please contact us for a custom proposal that reflects your needs. You will find our pricing very competitive with a special promotion for schools under 500 enrollment.
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Question: What are the Hardware Specs required to run the Lunch Cashier System?
Answer: The Lunch Cashier System requires: Minimum - Pentium III, 800 MHZ, 256 MB RAM, CD ROM, 100 MB Free Space on HD
Internet Access – required for Web-Email module
Pentium IV for Finger Reader Scanners
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Question: How long does it take to get going?
Answer: We recommend that you plan on allowing 6 weeks from the day we receive your PO until you plan to use the system in your cafeterias.
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Question: How does your technical support work?
Answer: Wordware is very proud of our technical support services. We offer a toll-free 800 technical support/customer service number to our customers, answered by a friendly live voice, and in most cases a technical support specialist available to answer your question immediately. In addition, we offer email support services via our website, wordwareinc.com.
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Question: Does the Lunch Cashier System tie in with our Student Information System?
Answer: It can. Our Data Bridge module, can provide you the capability of bringing data from your SIS into LCS.
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Question: Are you SIF (Schools Interoperability Framework) certified?
Answer: Yes, Wordware, Inc. is officially SIF Certified.
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Question: Do you have software that allows parents to check on their lunch balances?
Answer: Yes. Our Web-Email module provides this feature. Schools can insert a link that allows parents to go and check their account – many schools have that link as part of their district website. The Web-Email module also gives the operator the option to send out Low Balance Statements via email.
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Question: Do you provide training?
Answer: Yes. Whether Wordware training staff comes on-site or the training is held through a combination of phone and the Internet, Wordware staff is here to help at every step of the way.
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Question: Does your software include Free & Reduced Processing?
Answer: Yes. Our software includes integrated F & R form processing which increases Federal funding. Verification is easy and complete using our step by step functions.
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Question: Does your software have a way for parents to pay 'online'?
Answer: Yes. Wordware contains an Account funding module. The software allows schools to reduce costs by not having to chase down bad checks and provides parents with the ability to add money to their child's lunch account any time or place.
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Question: Do you have any schools in my area using your software?
Answer: Our sales department would be glad to connect you with users in your area. If no school is conveniently located, a real time demonstration can be scheduled over the internet.
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Question: How much do updates cost?
Answer: Wordware provides you with the latest and greatest enhancements included in the support for our customer, at no additional charge.
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Question: I want to log into my Web-Email on-line family account but I don't have my Family ID or Password. Where do I get this information from?
Answer: Contact your school. They will have that information for you.
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Question: What happens during on-site training?
Answer: Experience has shown that on-site trained schools spend significantly less time on starting up labor time. On-site training is designed for an unlimited number of personnel to attend, but groups of four or fewer trainee’s work best. The training personnel can assist with hardware and software installation. Training includes an initial meeting with administrators/decision makers to establish policies and procedures as needed, followed by working with your districts technical IT to install the software on the network, (if this applies) and installing all software on the computers. Training of the Central Operator, installing the point-of-sale devices, and Serving Line Operators completes the training.
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Question: My equipment doesn’t work, what do I do?
Answer: Check with your schools IT. Call Wordware’s support team. If it is established that your equipment requires repair or replacement, Wordware can provide loaner equipment. The customer is charged for shipping and handling.
A loaner program is included with the purchase of all point-of-sale devices. This program is provided to ensure that schools only experience the minimum of disruption.
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